How to register on Torzon Market?
To register you will need the latest version of Tor Browser and a valid onion link from our official sources. Go to the official website using only verified links, click "Register" and follow the step-by-step instructions. Create a strong, unique password with at least 20 characters including uppercase, lowercase, numbers, and special characters. Enable two-factor authentication immediately and save your recovery seed phrase in a secure location. Never share your credentials or use the same password on other platforms. Complete the initial security quiz to ensure you understand basic operational security principles.
What cryptocurrencies are supported?
We support Bitcoin (BTC), Monero (XMR), Ethereum (ETH), Litecoin (LTC), Zcash (ZEC), Bitcoin Cash (BCH), and Dash (DASH). Each cryptocurrency has different privacy features and transaction costs. For maximum privacy we strongly recommend using Monero (XMR) due to its built-in privacy features, or Zcash (ZEC) with shielded transactions. Bitcoin transactions should be mixed using our integrated CoinJoin service. We also provide automatic conversion between cryptocurrencies and support for Lightning Network for faster Bitcoin transactions.
How does the Escrow system work?
When purchasing, funds are automatically locked in our secure multi-signature escrow account until successful receipt and verification of goods. The system includes time-locked smart contracts, automated dispute resolution, and optional partial releases for large orders. After confirming receipt through our secure interface, funds are automatically transferred to the seller minus platform fees. This comprehensive system protects both parties from fraud, provides transparent dispute resolution, and includes insurance coverage for verified vendors. Emergency release mechanisms are available for urgent situations.
Is PGP required?
While PGP encryption is not technically mandatory for basic marketplace functions, we strongly recommend its use for encrypting all confidential information including shipping addresses, personal details, and sensitive communications. Our platform provides built-in PGP tools with automatic key generation, but you can also import existing keys. Vendors often require PGP-encrypted communication for high-value orders. We provide comprehensive tutorials and 24/7 support to help users implement proper PGP security practices.
What to do if there are problems with the order?
First try to resolve the issue directly with the vendor through our secure messaging system, as most problems can be solved through clear communication. Document all interactions and maintain professional communication. If direct resolution doesn't work, open a formal dispute through our dispute resolution system. Our trained moderators will review your situation within 24 hours, examining all evidence including order history, communications, and delivery confirmations. The process is transparent, fair, and includes appeal mechanisms. Resolution typically includes refunds, partial compensation, or re-shipping depending on the specific circumstances.
How to become a vendor on the platform?
To obtain vendor status you need to make a refundable security deposit (amount varies by category), pass comprehensive identity verification through our secure process, and provide product samples for quality and legality moderation. The application includes business verification, reputation checks, and technical competency assessment. Our team reviews vendor applications thoroughly, checking product quality, business practices, and security compliance. The complete process typically takes 3-7 business days but may extend for complex applications. Approved vendors receive priority support, advanced selling tools, and marketing assistance.
Is it safe to store funds in the platform wallet?
We use enterprise-grade cold storage solutions, multi-signature security protocols, and hardware security modules for maximum fund protection. Our security infrastructure includes geographically distributed key storage, time-locked transactions, and comprehensive insurance coverage. However, we recommend withdrawing large amounts to your personal hardware wallets after completing transactions as an additional security measure. We maintain hot wallets only for active trading and provide real-time balance monitoring with instant alerts for any suspicious activity.
How to contact technical support?
Technical support is available 24/7 through our encrypted ticket system accessible directly on the platform, with multilingual support in 12 languages including English, Spanish, French, German, Russian, Chinese, Japanese, Arabic, Portuguese, Italian, Dutch, and Korean. Our average response time is 2-4 hours for standard inquiries, with priority handling for vendor issues and security concerns. For urgent questions including account lockouts, security incidents, or transaction problems, use our Emergency contact system for immediate assistance. Our support team includes cybersecurity experts, blockchain specialists, and platform developers who can handle complex technical issues.